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More animal shelter sucks Jul. 25th, 2008 @ 03:21 pm
[info]__fantine, posting in [info]customers_suck
Suck 1 is more of a WTF.
One of the most common questions we get is how long we keep the animals. We are not, unfortunately, a no-kill shelter, so this comes up a lot. No one, as far as I know, has had a stranger reaction to the answer than this lady.
So, lady asks. I tell her (hint: the answer is somewhere along the lines of "a lot of time"). Lady gets this horrible look on her face, then turns to her son:
Lady: There are some really cute puppies at the pet store...
Son: I want one of these.
Lady: These ones are going to be put to sleep if we get it, we should just go buy one.
...
We don't put adopted dogs to sleep. What do you think we do, break in and be all like "Sorry, time's up" and kill the dog? What the hell, lady?

Suck 2, or the guy who was like every other person who's returned a puppy for being a puppy.
So the guy comes into the intake office with a little Maltese-ish puppy, only about 2 or 3 months old. We ask why he's turning the dog in.
Him: It wasn't house-trained.
...No shit. It's a puppy. Puppies don't tend to spring forth from the womb fully trained.
Annd the final straw:
Him: I'm looking into getting another puppy. Do you have any in right now?
No, not for you, you impatient, not-puppy-understanding ass.

Suck 3:
Short and to the point:
Lady walks in. Looks at all the pits currently in the front row. Comes over and asks me:
Lady: Why don't you euthanize all the pits when they come in?
Me: Because these ones are good dogs.
Lady: I don't think so. I think they should be put down.
I have nothing to say to that but a big GRAAAAAAAAAAAARGH of frustration.

here's your sign Jul. 25th, 2008 @ 03:00 pm
[info]fragile_faith, posting in [info]customers_suck
 
we only have 2 teller stations, one on each end of the line. the one in the middle has no computer, no nothing in it other than a little placard that says "next teller please".
now, i understand that many would take this to mean that we want them to make the long arduous trek to station 2. many do.
what i do not understand, however, is why 95% of all people that walk through the door skip right over station 1. the station that is closest to the door, has a visible computer, keyboard, mouse, stamps that say fancy financial terms on them, and has my co-worker a total of maybe 3 feet from it at all times. we don't even have that fancy bank rope because our office is so small. there's no line ever.
almost every member that comes in makes a beeline for the empty window in the middle and pushes aside the placard telling them not to be there. LOLWUT.
the members that understand the concept of "next window" will walk to the farthest station from the door they came in through.
it boggles my mind!!! any thoughts on why i have to keep herding people away from the nonexistant teller station?
Current Mood: confused

Really? Jul. 25th, 2008 @ 01:53 pm
[info]ltpeaches, posting in [info]customers_suck
You just saw me make a cash drop into the safe, which means all I have left in my till is a handful of fives and ones each, and maybe two tens, because we aren't allowed BY STORE POLICY to have more than fifty dollars in the till after dark.

And then you insisted on using a hundred to pay for a ten dollar purchase. I asked you if you had anything smaller, and you said no, your car was running in the parking lot with your kid in it, and I HAD to take the hundred because it was all you had.

Which meant then I had to spend ten minutes taking money back out of the safe to make enough damned change for you while the line was getting longer and longer and longer and I was getting increasingly stressed out.

Thank god the graveyard guy showed up early and took care of the line himself, because I needed to go to the bathroom and cry after that. Guh.

And then I find out that we aren't allowed to take hundreds (and in some cases fifties) after dark because of the restriction of the amount of money we have to have in our till. So if you come in and try that shit again, you're so not getting away with it.

Jul. 25th, 2008 @ 03:54 pm
[info]degenerate, posting in [info]customers_suck
I opened the restaurant today at 6AM. By 6:10AM we had served a total of 3 customers. There was me, my co-worker and my manager. A man comes up to the cash and this ensues.

Him: -wants a refill-
Since my manager M, nor my co-worker A had served him, and I hadn't touched a cash since I was still preparing drive-thru my manager hesitated.
M: Who was it that served you?
Him: Look you, I just came here and bought a coffee and I get a free refill!
M: I understand that, I just want to know who served you.
Him: Some guy, I don't know, just give me my coffee.
M: I'm sorry but there's only two cashiers here and neither of them have served you.
Him: Yes, there was a guy!
- No other employees working at that time. Except for the night-cleaner, who happened to be outside when this happened -
M: I'm sorry but if you want a coffee you have to purchase one.
Him: *explodes in rrrrage* I just came here five minutes ago! I've been sitting right there. Now give me my refill!
M: I'm sorry sir, but you have to purchase the coffee. I can't just give it to you.
Him: What kind of service is this! I'll just go to Tim Hortons then!
M: Fine by me.
Him: FINE. *storms off and goes to complain to some of the elderly regulars who come often, hoping they will vouch for him*

Him: *comes back five minutes later.* Give me my coffee!
M: I will not serve you.
Him: *turning to me.* You, give me a coffee.
Me: No.
Him: Give it to me.
Me: *repeating as my manager did* I will not serve you.

Eventually he kept standing around complaining until my co-worker A gave in and gave it to him. He actually argued more before that but I can't recall everything he said, but he was insanely rude. He was screaming and carrying on like a child.

And this asshole in drive:

Me: Hi, can I take your order please.
Him: I want a blueberry muffin.
Me: One moment please. (I wasn't at my cash so I walked over to it before continuing) Would you like a coffee with that? (we have a coffee and muffin special, so I always offer it, most of the time it's what the customers want and they're happy to know I'm already a step ahead...Not this guy, though)
Him: HEY, you, listen to me. I never said ANYTHING about a coffee. Now let me talk.
Me: Alright.
Him: I want two sausage mcmuffins.
Me: With or without egg?
Him: WITH EGG WHEN DID I SAY ANYTHING ABOUT NO EGG?
Me: Anything else?
Him: A hash brown.
Me: Alright.
Him: And another sausage egg but this one no egg or cheese.
Me: So three number 2 sandwiches (the sausage egg is advertised as the number 2 sandwich)?
Him: NO, LISTEN. I DON'T WANT ANY NUMBER 2S. I JUST WANT TWO SAUSAGE EGG MCMUFFINS AND ANOTHER SAUSAGE MCMUFFIN NO EGG OR CHEESE.
Me: Anything else?
Him: A hash brown.
Me: Is that all?
Him: Yes. So on my order there are five things.
Me: *notices she has six.* How many hash browns are you ordering?
Him: ONE.
Me: Your total is X.

Jul. 25th, 2008 @ 03:14 pm
[info]potterphile12, posting in [info]customers_suck

Basically, Sobeys sucks and by extension, so do its customers. 

All in letter form, cut for language and to save your flists.

Current Mood: aggravated

Mcmadness Jul. 25th, 2008 @ 02:31 pm
[info]onna_kenkaku, posting in [info]customers_suck
Been lurking, now I'm posting something that I came up with after one too many nights at that happy fun place...

10 rules for McDonald's customers.
1. If you have a 50 dollar order, do not go through drive-through during rush times.
2. If there is a line of cars behind you and you want to double check your food, PULL UP so you don't hold up everyone while you make sure you have all three of your fries.
3. If you change your mind after you've made your order and paid, just tell me. Do not claim I made a mistake instead of admitting you changed your mind.
4. I am not your servant, slave, or inferior form of life. I am not behind this counter for you to abuse. Show some respect and courtesy, since I will do the same.
5. Mistakes happen. It is not a personal affront against your very existence, it's just a mistake. Correctable.
6. As an addendum to number 5: it's just FOOD! Calm down already!
7. Do not toss your money down on the counter. I doubt you'd like it if I returned your change the same way.
8. If you do not get what you ordered, come back right away. Do not come in a week later and complain that last sunday you didn't get the fries you ordered with your meal!
9. I take your money, give change, prepare and serve food. I do not set prices. "You charge too much" means nothing to me.
10. Waiting until you're almost ready to pay before telling me you want your sandwich 'without mayo' or some such thing delays you getting food and pisses off the grill workers. Tell me when you order the damn sandwich. 

And if no one minds my asking - I'm now a teacher.  Do parents count under 'customer suck'?

Why don't you just drink sugar? Jul. 25th, 2008 @ 10:49 am
[info]wintereclipse, posting in [info]customers_suck
Dear "Sweet" Lady,
You ordered a grande extra hot white mocha with caramel sauce. I had to steam milk special for you. You then brought back your drink during our busiest part of the morning, because the caramel was only on top and not coating the sides. How can it NOT be sweet enough? Do you realized how much sauce I put on top? The same amount I just drizzled along the sides of your remade cup.
Thanks for holding up other peoples drinks with your picky-ness.
Green Apron Girl
P.S. I hate all of you people who want your milk at some super special temperature. I hope your 190 degrees tastes bad and burns your mouth, or your 130 degrees tastes tepid. Don't be a snowflake when there's a line out the door!
Current Mood: exhausted

Jul. 25th, 2008 @ 09:46 am
[info]virgoangel911, posting in [info]customers_suck
I work in an office, and one of my job duties is to attend to new employees and help them with employement applications. A tidbit of info for you who have never had to deal with apps, there are 3 major forms for employment that we give to the guys to fill out, one of which is the I-9 form. On the back of that form is a list of acceptable forms of identification. All of them are to be (usually) unexpired federal, state or local government issued id's with name and photo, among other things.

Now, a part of me sympathizes with some of these guys. You grew up in poor conditions, didn't finish school, can't read or write very well. Yeah, it sucks, but if your attitude is cool, then I'm cool with pouring my time and effort into you. What I can't deal with is you being combative when it comes to your ignorance. I'm here to HELP you, and when you say I must be mistaken in not accepting your "legally cool document" (his words) because it has pen over the expiration date (turning a 3 into a 9), I tend to want to just plant a little bomb in my brain to stop the hurting. Good lord, how do you even remotely believe that I'll "do it just this once, for me"?!?!?! It's not as though I have never lied before, just never to the point of jepordizing my freedom, so I'm not about to start for some jackass like you. And thank you for your interest in my intimate life, but the fact that "I'm a bitch because I don't get any" really isn't your problem or your business. You suck beyond belief for attempting to berrate me into doing stuff for you that is illegal, and you can just take that gold plated mouth right to hell (or to the unemployment office, whatever's closer).

Thank you so much.
Current Mood: cranky

Are you kinky? Jul. 25th, 2008 @ 11:50 am
[info]dreamaria, posting in [info]customers_suck
This story reminded me of something that happened to me about two weeks ago.

I work at a gas station. We close at 11, but I am told by management to turn the lights off at 10:57 because they take a minute or so to go out. ANYWAY.

At 10:53ish, a van pulls in and an older gentleman comes in to pay for gas. No problem! I ring up his gas, he goes out to pump it. His wife gets out of the car to use the bathroom, and it seemed that every time I would blink, another kid would get out of the car. Seriously, they must of had like..4 kids piled in there. They aged about 10-16 I'd say. Then..there was the creeper. He looked to be a bit older than me, about 25, maybe? I'm horrible at guessing ages. I don't know where he fit in the mix, but in my mind, he's the creepy uncle.

Anyway, it looked like they were just all just using the restrooms, so I started doing my closing counts. Not closing down the register, just cigarettes, lottery, and some other paper work I have to do at closing.

Enter Creepy Guy. He came in and asked how much a few things were, and I'd tell him. Once he decided on something, our conversation went as follows, after the traditional "Hi, how are you?" and "Is that everything?"

Conversation went as follows... )

I really, really hate working at the gas station so late at night. I can't even describe how CREEPY he was. I'm just so glad that there was a counter between us. I had never been that uncomfortable at work before, and seriously considered quitting my job after that. It's just kind of another reason I think we need two people there at night, but my boss doesn't listen to me...I'll save it for coworkers_suck :P
Current Mood: tired
Current Audio Experience: watching The People's Court

I work in a call center for property taxes Jul. 25th, 2008 @ 11:10 am
[info]giggles87, posting in [info]customers_suck

A couple things:



Long time lurker, first time poster Jul. 25th, 2008 @ 10:11 am
[info]sparrow565, posting in [info]customers_suck
Hey guys, finally had a very long week which warrants venting.
So I work at the Virginia Living museum, doing Herpetology and animal shows...

Please guys, when I ask you to keep your kids from throwing stuff at the large alligator, that it's mean (not to mention I have to go fish it out of a 6-foot gator's tank), this does not mean you can smile, nod, go up to the observation area and throw from there. And thanks for yelling at me when I escort you out after the second time I catch you doing it in an hour.

When I'm handling the (much smaller) gator, and am showing you their strike range around the front half of their body, please do not attempt to reach past me to pet it's head, encouraging your young child to do the same.

Explaining that snapping turtles can remove your finger quite easily is not an invitation to reach over the "please do not touch" rope to try to grab one from the water.

You didn't @&!#ing ASK! Jul. 25th, 2008 @ 09:16 am
[info]jesusrock7, posting in [info]customers_suck
I don't swear, honest. But I am really ticked this morning.

I'm in my photo lab at The Wall, scanning negatives and putting them on CD. Easy, right? Yes and no. I'm ticked because I did the prints yesterday, and the customer flipped out this morning because zomg she didn't *know* we offer the CD option. Well, hel-lo! It's on our pricing sign in 1.5-inch high letters. Whatever happened to asking questions? Oh I forgot...we photo techs have ESP and should've already known she wanted the discs. So she gets a *free* CD for each of the 3 rolls.

Rawr!

/rant...
//off to eat Dove chocolate bar. Om nom nom.

ETA: my store manager is made of win. He wants to know who said the customer gets them free, just because she "didnt know." Ha!

xp'd from mine, xp'ing to [info]walgreenworkers
Current Mood: irritated

Jul. 25th, 2008 @ 12:47 pm
[info]secretrebel, posting in [info]customers_suck
The PUSH HERE story reminded me of a suck from five years back.

cut for length )
People, why so stupid?

Witnessed Suck Jul. 25th, 2008 @ 04:12 am
[info]unseenanimosity, posting in [info]customers_suck
This one is from Comic Con. She was TECHNICALLY a customer, since she bought a badge.

Okay, so I'm in a Star Trek panel enjoying myself, listening to these guys be all nerdy and talkin' about the new Star Trek movie when I hear rather loudly behind me "Where are you? Oh I'm upstairs" Some lady is talking on her phone DURING A PANEL!!! She talks for maybe about 5 minutes, all the while getting stares from other Con goers and a lady says "SHHH!" So then she says quiter "I'm in a panel, I gotta go"

The nerve of some people.
Current Location: North Park, CA
Current Audio Experience: My boyfriend and his roommate discussing Con tomorrow.

So glad I'm leaving soon... Jul. 25th, 2008 @ 01:01 am
[info]loving_moon, posting in [info]customers_suck
So, I work at your friendly neighborhood "A"Mart and have for almost a year. I remember around October, when I loved working there. It all went downhill from there.

Tonight's annoying suck )

Everyday suck, I know I'm small. Yes, I'm old enough to work. I don't just show up in the "A"Mart uniform for kicks. I'm not five, I'm almost 20. Stop asking. It's not only annoying, but very rude and EVERYONE does it. It's not funny. The last time, the on-duty manager looked at me like she expected me to dive across the counter and bite your face off. Keep it up and I just might. Luckily, I just put in my notice because I'm moving.
Current Mood: irritated
Current Audio Experience: "Lips Of An Angel" - Hinder

How come when I buy stuff with my card, the balance goes down?!? Jul. 25th, 2008 @ 12:35 am
[info]aeolian_harp, posting in [info]customers_suck
So at Starbucks if you have a "registered card" (a gift card you register online and keep a balance on in order to receive free milk upgrades and other such "rewards") you get free coffee refills if you've already ordered coffee that day (you're supposed to actually stay in the cafe but we bend this rule..in every situation).

Free Refill Lady: *plops mug on counter* I would like my registered refill.

Me: *touches "refill" button* All right, do you have your card?

FRL: I have my card, but it better not charge it. The refill had better come free.

Me: Oh, it should. *touches "Card Rewards" button, which checks the balance of the card and can apply the card rewards, instead of "total," just to make sure she won't be charged, and runs card. The card balance pops up as "$0.20" and the total comes up as "no charge". Hands card back*

FRL: It didn't charge for the coffee, did it?!? DID IT?!?

Me: No.

My co-worker: It rang up as "no charge." And your balance is twenty cents.

FRL: No.

Co-worker: Well, it said your card balance was twenty cents, if I read it correctly.

Me: Yep, that's what it said.

FRL: *continues to mutter something about how she should have a higher balance and how she needs it to last her until tomorrow, then leaves*

She got her free coffee refill, heaven forbid she would have to pay the fifty cents, but wondered why her balance was being depleted...

...because she was buying stuff with it.

Because, you know, you do actually have to use the money you put on the card in order to get that first cup of coffee before the free refill.

Super WTF that turned into a suck (kinda long) Jul. 23rd, 2008 @ 11:32 pm
[info]snoughtface, posting in [info]customers_suck
OK. So I work at an ice cream/dairy store and on the night shift, we put out samples of our milk/juice/tea/whatever. We use one of those little insulated pump things, I'm sure you're familiar with it. The liquid goes in, the pump goes in, then the lid.

Anyways. On the lid, there is a button with a big "PUSH" on it (coincidentally the button that *gasp* liquid comes out of when you push it!) and a little button/hook thing that you use to remove the lid altogether.

Well, see...customers are dumb. Time and time again, I have customers try to use the lid-detaching button thing instead of the big "PUSH" button to get a sample. I get a lot of "Um, excuse me, but you're out of samples" or "WHY WON'T THIS WORK?!?!" It gets old. C'mon, people. Think about all of this logically.

An experiment.. )

On a side note, its a SAMPLE station, not an "OMG I NEED TO FILL THE CUP UP TO THE TOP TEN TIMES" station. Be considerate.

Land of Rollbacks Jul. 24th, 2008 @ 10:49 pm
[info]effeweseakae, posting in [info]customers_suck
So I understand that it's getting down to the wire and obviously school supplies are OMG SRS BSNS.

For the love of everything please don't look at me like I'm lying when I tell you we're out of 5 cent notebooks. Also don't tell me that Friday the girl told you that they had a pallet they were holding back until Sunday and they were going to put them out then. That tells me that one of two things are going on. Either a) you're lying (we don't do that, especially with sales that have been on for a couple of weeks) or b) you were lied to (in that case it wasn't me so don't stand there and give me a look like I'm the idiot.)
No, I don't know when we'll get more in. I don't have anything to do with shipping/receiving. See my tag says Sales Associate. If you've been up here five times already maybe you should do what I've told everyone who asks and call next time before you come up here. Would save us both the headache.

Dear customer with the Five Star folders:
Was there a certain reason you felt the need to get EVERY box down and then just leave them all sitting in the floor? I'm sure they all had the same colors in them, and none of them appear to have any missing. Is that some kind of new fangled fun?

To every OTHER customer:
No, I don't know why your school has to have a certain brand of marker. Yes I know that's the most expensive one we carry. I also understand that you don't feel you should have to buy the teacher's supplies for them. I understood that when everyone else with that list (or a similar list) said that same thing to me. I'm pretty sure they specify notebook and folder color so they can distinguish between the subjects that go in each. I'm sorry if that's inconvenient to you, how about bitching to the teacher about it instead of me?

It's gotten to the point when customers ask about 5 cent notebooks I just laugh and say, "We've been out all day, try calling in the morning."
Current Mood: tired

Don't bite the hand that feeds you! Jul. 24th, 2008 @ 08:51 pm
[info]moviequeen985, posting in [info]customers_suck
So, I work in textbooks. Been getting a lot of calls/emails lately about people whose books have more writing than we normally let out the door (This is not a perfect world and this is not a Walgreens commercial!). Trust me. You don't want to annoy the person who can fix it for you. And that is me. Your class doesn't start for a month. I can get this to you by Monday at the earliest. It's 2008! It's not like we ship by Pony Express! Frankly, it's a lot of people bitching about things that we can easily fix. This is not the end of the world. Stop acting like it is.
Current Mood: annoyed
Current Audio Experience: "Picture Perfect" -Jennifer Aniston

i want samples! Jul. 24th, 2008 @ 09:48 pm
[info]sparklingjadex, posting in [info]customers_suck
sir, i'm sorry that the particular manufacturer that you're interested in buying a fan from does not provide samples of the blades. what you see hanging up there is what you get.

but there is absolutely no need to get offended and loudly tell the manager that we shouldn't carry that manufacturer in our store because they don't provide samples. certain manufacturers have samples and some don't. we have no control over their marketing.
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